PRIVACY POLICY of https://tivati.com.vn/

1. Purpose and Scope of Information Collection

1.1 Purpose of Information Collection

Information collected via https://tivati.com.vn helps us to:

• Provide customer support based on your specific needs

• Respond to inquiries

• Share updates and news from our website

• Review and enhance website content and interface

• Conduct customer surveys

• Carry out marketing activities related to our products

1.2 Scope of Information Collection

To access some features of the website, you may be asked to provide personal details such as your name, email, phone number, etc.
All submitted information must be accurate and lawful. We are not responsible for any legal issues resulting from incorrect or misleading information.
We may also collect data on your visits: number of pages viewed, links clicked, and other data regarding your interaction with our site.
Additionally, we collect browser information such as IP address, browser type, language settings, access times, and referring URLs.

2. Scope of Use of Collected Information

• We only collect and use your personal information for purposes outlined in this policy.

• When necessary, we may contact you directly through email or phone for: feedback requests, product updates, security notices, event invitations, recruitment information, etc., especially if you’ve subscribed to our mailing list.

3. Duration of Information Storage

• For general inquiries and free consultation via email: data is retained indefinitely.

• For phone consultations: data (requests and communication logs) is retained for up to six (06) months.

4. Parties with Access to Customer Information

Customer information may be accessed by the following parties:

• T&T PHARMACEUTICAL MACHINERY CO., LTD.

• Contracted partners who assist in providing services to customers on our behalf. These partners may access part or all of the customer information as per the contractual terms to support service delivery.

5. Contact Details of the Data Controller

T&T PHARMACEUTICAL MACHINERY CO., LTD.
Business Registration No.: 0302065370 issued by HCMC Department of Planning and Investment on 31/07/2000, 7th revision on 25/12/2020
Legal Representative: Mr. Nguyễn Hải Truyền

• Head Office: 82 Giai Phong Street, Ward 4, Tan Binh District, Ho Chi Minh City

• Factory: 174 - 175 Dang Cong Binh, Tan Thoi Nhi, Hoc Mon, Ho Chi Minh City

• Phone: 0903 845 108 / 0909 877 646

• Email: tivati7@gmail.com

Customer Service Department – Responsible for managing user privacy:

• Phone: 0909 877 646

• Email: tivati7@gmail.com

6. Means and Tools for Accessing or Editing Personal Information

Customers have the right to request access to or correction of their personal data at any time, and may also request that their data be deleted.
Please contact us via email at tivati7@gmail.com or phone 0909 877 646 for any data updates or deletion requests.

7. Commitment to Data Security

We are committed to keeping your personal information strictly confidential in accordance with our privacy policy.
Your data is only collected and used with your consent, except as required by law.
We do not sell, share, or disclose personal data to any third party without your permission.

We welcome all feedback and questions about our privacy policy.
Please contact:
T&T PHARMACEUTICAL MACHINERY CO., LTD.
Factory: 174 - 175 Dang Cong Binh, Tan Thoi Nhi, Hoc Mon, HCMC
Phone: 0903 845 108 / 0909 877 646
Email: tivati7@gmail.com

8. Complaint Resolution Mechanism

If you suspect your personal data has been misused or disclosed beyond the stated purposes, please email us at tivati7@gmail.com or call 0909 877 646, providing relevant evidence.
We commit to responding within 24 hours to resolve the issue.
If the information provided during the original registration is inaccurate, we are not liable for resulting complaints.
In case of disputes, we encourage amicable resolutions. If no agreement is reached, the matter will be referred to the competent authorities according to Vietnamese law.